Subscription policy
Monthly subscription plans
With a monthly 'pay-as-you-go' subscription, you can sign up for monthly deliveries, so you don't have to worry about ordering every month.
You will pay upfront for whichever plan you choose (3, 6, or 12 months).
For instance, if you choose a 3 month plan, then you will be billed for all 3 months upfront.
You will receive a discount on your cost per bottle by signing up for this subscription service, even though you're still only paying for 1 month at a time.
Your bottles will be shipped to you monthly.
Your monthly 'pay-as-you-go' subscription will renew automatically at the end of each month (unless you cancel).
Prepaid subscription plans
With a prepaid plan, you can sign up for monthly deliveries for a period of 3, 6, or 12 months.
You will pay upfront for whichever plan you choose (3, 6, or 12 months).
For instance, if you choose a 3 month plan, then you will be billed for all 3 months upfront.
You will receive a significant discount on your cost per bottle by paying upfront.
Your bottles will be shipped to you monthly.
Your prepaid plan will renew automatically at the end of the 3, 6, or 12 month period.
We will remind you of this renewal 30 days prior by email.
Billing
Individual Purchase:
You will be billed immediately upon purchase.
Monthly 'pay-as-you-go' Subscription Plans:
You will be billed immediately upon purchase for your first months' supply. For subsequent months' supplies, you will automatically be billed at the beginning of every month (unless cancelled).
Quarterly, Semi-Annual, and Annual Prepaid Subscription Plans:
You will be billed immediately upon purchase of the plan. Your plan will automatically renew at the end of your subscription period, at which point, you will automatically be billed for the next cycle (unless cancelled).
Subscription Cancellation
You can cancel the renewal of your subscription at any time by contacting us by email at sales@cellfend.com.
You will not receive a refund for the fees you already paid for your current subscription period and you will continue to receive products ordered until the end of your current subscription period.
The pricing of our quarterly, semi-annual, and annual plans offers a savings to customers who commit to a longer-term subscription. The longer the commitment, the greater the savings.
These prepaid subscriptions are considered final sale, so if you cancel in the middle of your plan, then you will continue to receive the remaining bottles throughout the duration of your plan, and the cancellation will take effect at the end of your plan before renewal.
Please contact our Sales Team at sales@cellfend.com if you have any questions about subscriptions.
Placing a hold on / adjusting the delivery schedule of subscriptions
You can place a hold on your account or adjust your delivery schedule by contacting our sales team at sales@cellfend.com